Refund eligibility depends on the payment method and location. If the payment is made within Morocco, refund options may be limited. However, if you have made the payment prior to arriving in Morocco, you may be eligible for a refund. Please contact our customer support for further assistance regarding refunds.
Yes, it is possible to change your travel date. However, please note that we require a notice of at least 15 days prior to the scheduled tour date. This allows us to make the necessary arrangements and accommodate your request. Please contact our customer support at least 15 days before the tour date to request a change in travel date.
Visa requirements vary depending on your country of residence. To find information about specific countries and visa conditions, please refer to the article available in our blog. However, please note that visa requirements can change over time, so it is important to check the latest information and regulations applicable to your nationality and destination. We recommend staying updated and verifying the visa requirements before your travel dates.
we do not offer insurance coverage as part of our services. It is important for travelers to obtain their own travel insurance to adequately protect themselves against unforeseen circumstances. Travel insurance can provide coverage for various situations such as trip cancellations, medical emergencies, or lost luggage. We strongly advise all travelers to secure comprehensive travel insurance to ensure peace of mind throughout their journey.
By default, our tours are designed for a limited number of participants due to logistical considerations. However, we have the flexibility to organize tours for any number of people based on our clients’ preferences. If you have a specific group size in mind, please contact us with the details, and we will make the necessary arrangements to accommodate your request.
We consider deposit payments on a case-by-case basis, depending on the agreement reached with our clients and the specific requirements and customization of the booking. To discuss deposit payment options for your particular booking, please contact our customer support. Our team will provide you with detailed information and assist you in determining the most suitable payment arrangement.
We accept various types of credit cards, including but not limited to Visa, Mastercard, American Express, and Discover. In addition to credit cards, we also offer alternative payment methods such as bank transfers, cryptocurrency payments, and cash payments in Morocco. We aim to provide our customers with flexible payment options to suit their preferences and convenience.
The details regarding meals and other tour details are provided in each tour description, specifying what is included and what is not. We believe in providing transparency to our customers, and our tour descriptions will clearly state if meals are included during the tour. We recommend reviewing the specific tour information to understand the meal inclusions and any additional costs that may apply.
